We'd love to chat more!

Note live chat is only available during our team's office hours. If we're offline, you can leave us a message and we'll follow up via email within 1-2 business days!

Need more help? 

Get in touch with our Customer Experience Team by filing out this form ✨  We'll get back to you as soon as we can within 1-2 business days. Note our office is closed on weekends and holidays.

Olive & Piper

Points remain active for 12 months from the date you earned them.&#xA0;For example, if you placed an order on February 6, 2025, and earn 50 points on that order, those points, if unused, will expire on February 6, 2026.

Points remain active for 12 months from the date you earned them. For example, if you placed an order on February 6, 2025, and earn 50 points on that order, those points, if unused, will expire on February 6, 2026.

Do my points expire?

The O&P Club

Points

Holiday Shipping & Returns

Can I edit or cancel my order?

What currency are your prices in?

Which payment methods do you accept?

Do you offer gift packaging?

My order arrived damaged. What should I do?

My order is missing. What should I do?

Order Support

How much does shipping cost?

When will I receive my order?

How do I track my order?

Will I be charged customs or duties?

Do you offer local pickup?

Shipping & Tracking

Orders, Shipping & Tracking

How do I start a return or exchange?

Returns & Exchanges

What is The O&P Club?

How do I join?

Is it free to join?

Can I join if I live outside of Canada and the US?

How is my O&P Club status determined?

Where can I see all the perks?

When do the perks of a new tier begin?

Can I share any of my perks with someone else?

About the Club

How do I earn points?

Can I earn points on past actions?

What items can points be earned on?

Do all my purchases qualify to earn points?

Do my purchases at the O&P showroom, in-person events, and popups qualify to earn points?

Do past purchases prior to joining or logging into The O&P Club qualify for points?

How quickly will newly earned points appear in my account?

What happens to my points when I make a return?

What happens to my points if part of my order or my entire order is cancelled?

What are Rewards?

How can I redeem a Reward?

How quickly will I receive my Reward after redeeming points for it?

Will I earn points on purchases made with a Reward redemption?

Do my Rewards expire?

What happens if I return an order I used a Reward on?

What happens to my redeemed Reward if part of my order or my entire order is cancelled?

Are there limits to the number of Rewards I can redeem on one order?

What purchases can Rewards be redeemed on?

Can Rewards be redeemed on purchases made at the O&P showroom, in-person events, and popups?

Rewards

How can I redeem my O&P Club birthday gift?

If my birthday has already passed this year and I just signed up for The O&P Club, can I still redeem my birthday gift for this year?

I signed up for The O&P Club right before my birthday. Will I still receive my birthday gift for this year?

Can I redeem a Reward and my birthday gift in one order?

Birthday Gifts

How does the referral perk work?

Referrals

What if I checked out with a different email address than the one associated with my O&P Club account?

Who can I reach out to if I have questions about my O&P Club account?

Account Support

How do I delete my O&P Club account?

How will my personal information be used?

Privacy & Security

When will the item I want be restocked?

Do you offer personal styling services?

How should I care for my O&P pieces?

What is your jewelry made of?

Is your jewelry hypoallergenic?

Why are the pearls on my pieces unevenly shaped or coloured?

I want to know the dimensions or weight of a piece. Where can I find this info?

Where are your pieces manufactured?

I have a quality concern with my jewelry. What should I do?

What are Convertible Earrings?

Can I return or exchange my Convertible Earrings?

How long will it take for my Convertible Earrings to arrive?

How do I build my custom designed earring?

How do I order more than one pair fo the same custom earring?

Is there a limit to how many charms I can add?

I'm trying to add my design to cart, but it says "one of your items is out of stock"

Do my points expire?Updated 3 months ago