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Olive & Piper

How do I place my pre-order?Pre-orders for the Lucky Bag Charm will open on Wednesday, February 25 @ 10am PST and close Sunday, March 8 @ 11:59pm PST. All you need to do is add your charm to cart and check out like normal!When will I receive my order?&#xA0;All pre-orders will ship by end of April. From there, delivery will depend on the shipping service level you originally selected at checkout.&#xA0;You can find our shipping timelines for both standard and express shipping <a href="https://www.oliveandpiper.com/pages/customer-care?hcUrl=%2Fen-US%2Fwhen-will-i-receive-my-order-2427855" style="text-decoration: none;">here</a>.Can I cancel or edit my order?Due to the nature of pre-orders, they cannot be cancelled. If you need to make an edit to your order, such as the shipping address, please email us at <a href="mailto:info@oliveandpiper.com" style="text-decoration: none;">info@oliveandpiper.com</a> right away with the corrected info and our team will do our best to accommodate your request. Note that order edit requests are not guaranteed.Can I return my order?&#xA0;All pre-orders are final sale and cannot be returned or exchanged.If I place one order for the Lucky Bag Charm as well as other items, can you ship the other items right away?Additional items ordered with the Lucky Bag Charm will ship together by end of April. Orders cannot be split shipped. If you need your other items sooner, please place separate orders.

How do I place my pre-order?. Pre-orders for the Lucky Bag Charm will open on Wednesday, February 25 @ 10am PST and close Sunday, March 8 @ 11:59pm PST. All you need to do is add your charm to cart and check out like normal!. When will I receive my o

Lucky Bag Charm Pre-Order

Products & Stock

Pre-Orders

Can I edit or cancel my order?

What currency are your prices in?

Which payment methods do you accept?

Do you offer gift packaging?

My order arrived damaged. What should I do?

My order is missing. What should I do?

Order Support

How much does shipping cost?

When will I receive my order?

How do I track my order?

Will I be charged customs or duties?

Do you offer local pickup?

Shipping & Tracking

Orders, Shipping & Tracking

How do I start a return or exchange?

How do I exchange a ring for a different size?

Returns & Exchanges

What is The O&P Club?

How do I join?

Is it free to join?

Can I join if I live outside of Canada and the US?

How is my O&P Club status determined?

Where can I see all the perks?

When do the perks of a new tier begin?

Can I share any of my perks with someone else?

About the Club

How do I earn points?

Can I earn points on past actions?

Do my points expire?

What items can points be earned on?

Do all my purchases qualify to earn points?

Do my purchases at the O&P showroom, in-person events, and popups qualify to earn points?

Do past purchases prior to joining or logging into The O&P Club qualify for points?

How quickly will newly earned points appear in my account?

What happens to my points when I make a return?

What happens to my points if part of my order or my entire order is cancelled?

Points

What are Rewards?

How can I redeem a Reward?

How quickly will I receive my Reward after redeeming points for it?

Will I earn points on purchases made with a Reward redemption?

Do my Rewards expire?

What happens if I return an order I used a Reward on?

What happens to my redeemed Reward if part of my order or my entire order is cancelled?

Are there limits to the number of Rewards I can redeem on one order?

What purchases can Rewards be redeemed on?

Can Rewards be redeemed on purchases made at the O&P showroom, in-person events, and popups?

Rewards

How can I redeem my O&P Club birthday gift?

If my birthday has already passed this year and I just signed up for The O&P Club, can I still redeem my birthday gift for this year?

I signed up for The O&P Club right before my birthday. Will I still receive my birthday gift for this year?

Can I redeem a Reward and my birthday gift in one order?

Birthday Gifts

How does the referral perk work?

Referrals

What if I checked out with a different email address than the one associated with my O&P Club account?

Who can I reach out to if I have questions about my O&P Club account?

Account Support

How do I delete my O&P Club account?

How will my personal information be used?

Privacy & Security

The O&P Club

When will the item I want be restocked?

Do you offer personal styling services?

How should I care for my O&P pieces?

What is your jewelry made of?

Is your jewelry hypoallergenic?

Why are the pearls on my pieces unevenly shaped or coloured?

I want to know the dimensions or weight of a piece. Where can I find this info?

Where are your pieces manufactured?

I have a quality concern with my jewelry. What should I do?

What are Convertible Earrings?

Can I return or exchange my Convertible Earrings?

How long will it take for my Convertible Earrings to arrive?

How do I build my custom designed earring?

How do I order more than one pair fo the same custom earring?

Is there a limit to how many charms I can add?

I'm trying to add my design to cart, but it says "one of your items is out of stock"

Lucky Bag Charm Pre-OrderUpdated 2 days ago