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When will the item I want be restocked?
For items being restocked, we’ll add to the product’s page on our site an estimated restock date once known. Any timelines given are just an estimate, and not a guarantee, as sometimes unforeseen circumstances can shift the date of a restock. These i
Do you offer personal styling services?
Absolutely! Whether you’re trying to achieve a specific look, are new to accessories, want an honest opinion, or are deciding on the perfect jewels for your wedding day, we’re here to help. Just send us an email at [email protected] with details
How should I care for my O&P pieces?
We recognize our pieces are considered fashion jewelry and are not crafted to last as lifetime pieces. To get the most out of your O&P pieces and minimize signs of wear, following the care instructions is very important:. Treat your jewels with love
What is your jewelry made of?
Our main line is either 14k or 18k gold or silver-tone plated over brass. Our demi-fine pieces are all gold vermeil (14k or 18k gold plated over sterling silver) or sterling silver. We adorn our pieces with glass crystals in a variety of custom colou
Is your jewelry hypoallergenic?
Yes! All of our pieces are nickel free, and our earring posts are made from titanium, making our jewelry hypoallergenic and safe for sensitivities. That said, you know yourself best! If you are extremely sensitive and still have any concerns, check o
Why are the pearls on my pieces unevenly shaped or coloured?
Wondering why your pearl pieces may have uneven shapes or colouring? You likely ordered a style made with freshwater pearls!. Freshwater pearls make each piece one-of-a-kind since they are natural pearls, rather than faux or glass pearls. Due to thei
I want to know the dimensions or weight of a piece. Where can I find this info?
We list the dimensions of each style on their product page under the Details tab. You’ll also find on this tab the specifics of the materials used for each style, and where applicable, the weight.
Where are your pieces manufactured?
We are a proudly Canadian-owned and operated company. All of our jewelry is designed in-house at our Vancouver, BC, studio!. We work with a number of overseas manufacturers to bring our designs to life. Each of which, our founder, Tania, has met face
I have a quality concern with my jewelry. What should I do?
For any concerns how your jewelry is holding up, please email us immediately at [email protected] with your order number, photos clearly showing the damage, and a brief description of the damage. Please note we are unable to accept reclamations