Order Support
Can I edit or cancel my order?
Orders cannot be edited once placed. This includes edits to the items, shipping methods, payment methods, and the shipping address. If you accidentally entered an incorrect address at checkout or need to cancel your order, please contact us immediate
What currency are your prices in?
Orders are processed in either USD or CAD. Desktop users: this can be changed at the top left corner of the website. Mobile users: this can be changed by clicking the menu icon at the top left corner of our website. At the bottom of the navigation me
Which payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, Amex, Discover, Shop Pay, PayPal, Apple Pay, Google Pay. Orders can also be paid for with Olive & Piper e-gift cards and/or store credit. You can also check out with Sezzle or Shop Pay for buy no
Do you offer gift packaging?
Items in all orders are automatically packaged in a branded O&P pouch. We also have gift boxes available for purchase. Please note our packaging is subject to change and we cannot guarantee a new order will be packaged exactly as previous orders. For
My order arrived damaged. What should I do?
If any items in your order arrived damaged, we’d love to turn your experience around! Please email us immediately at [email protected] with your order number, photos clearly showing the damage, and a brief description of the damage. Please note
My order is missing. What should I do?
Please follow the steps below dependent on which scenario best applies to you:. Tracking hasn’t updated in a while and I think my order may be lost. Sometimes shipping carriers miss a scan between depots or other delays may occur, resulting in delaye