Order Support

Shipping & Tracking

We'd love to chat more!

Note live chat is only available during our team's office hours. If we're offline, you can leave us a message and we'll follow up via email within 1-2 business days!

Need more help? 

Get in touch with our Customer Experience Team by filing out this form ✨  We'll get back to you as soon as we can within 1-2 business days. Note our office is closed on weekends and holidays.

Olive & Piper

Orders, Shipping & Tracking

Can I edit or cancel my order?

What currency are your prices in?

Which payment methods do you accept?

Do you offer gift packaging?

My order arrived damaged. What should I do?

My order is missing. What should I do?

How much does shipping cost?

When will I receive my order?

How do I track my order?

Will I be charged customs or duties?

Do you offer local pickup?

How do I start a return or exchange?

How do I exchange a ring for a different size?

Returns & Exchanges

What is The O&P Club?

How do I join?

Is it free to join?

Can I join if I live outside of Canada and the US?

How is my O&P Club status determined?

Where can I see all the perks?

When do the perks of a new tier begin?

Can I share any of my perks with someone else?

About the Club

How do I earn points?

Can I earn points on past actions?

Do my points expire?

What items can points be earned on?

Do all my purchases qualify to earn points?

Do my purchases at the O&P showroom, in-person events, and popups qualify to earn points?

Do past purchases prior to joining or logging into The O&P Club qualify for points?

How quickly will newly earned points appear in my account?

What happens to my points when I make a return?

What happens to my points if part of my order or my entire order is cancelled?

Points

What are Rewards?

How can I redeem a Reward?

How quickly will I receive my Reward after redeeming points for it?

Will I earn points on purchases made with a Reward redemption?

Do my Rewards expire?

What happens if I return an order I used a Reward on?

What happens to my redeemed Reward if part of my order or my entire order is cancelled?

Are there limits to the number of Rewards I can redeem on one order?

What purchases can Rewards be redeemed on?

Can Rewards be redeemed on purchases made at the O&P showroom, in-person events, and popups?

Rewards

How can I redeem my O&P Club birthday gift?

If my birthday has already passed this year and I just signed up for The O&P Club, can I still redeem my birthday gift for this year?

I signed up for The O&P Club right before my birthday. Will I still receive my birthday gift for this year?

Can I redeem a Reward and my birthday gift in one order?

Birthday Gifts

How does the referral perk work?

Referrals

What if I checked out with a different email address than the one associated with my O&P Club account?

Who can I reach out to if I have questions about my O&P Club account?

Account Support

How do I delete my O&P Club account?

How will my personal information be used?

Privacy & Security

The O&P Club

When will the item I want be restocked?

Do you offer personal styling services?

How should I care for my O&P pieces?

What is your jewelry made of?

Is your jewelry hypoallergenic?

Why are the pearls on my pieces unevenly shaped or coloured?

I want to know the dimensions or weight of a piece. Where can I find this info?

Where are your pieces manufactured?

I have a quality concern with my jewelry. What should I do?

What are Convertible Earrings?

Can I return or exchange my Convertible Earrings?

How long will it take for my Convertible Earrings to arrive?

How do I build my custom designed earring?

How do I order more than one pair fo the same custom earring?

Is there a limit to how many charms I can add?

I'm trying to add my design to cart, but it says "one of your items is out of stock"

Are these compatible with my other O&P Convertible styles?

How will my Convertible Earrings be packaged?

Help! I can’t decide on my custom earring design!

How do I change the look of my Convertible Earring?

Convertible Earrings

Lucky Bag Charm Pre-Order

Kiss Kiss Drops Pre-Order

Pre-Orders

Products & Stock

Vancouver Sample & Seconds Sale

Online Sample & Seconds Sale

Can you apply a discount code after my order’s been placed?

Do you offer price adjustments?

Promotions

How can brands and influencers work with you?

I have a retail store. How can I carry your products?

Do you have a corporate gifting program?

Do you make donations to charities or sponsor events?

I’m a manufacturer or supplier. How can I work with you?

Partnerships & Wholesale