Standard Shipping. Orders under $65 CAD are subject to a flat rate shipping charge of $13.95 CAD. We offer free standard shipping on orders over $65 CAD. Express Shipping. Orders under $275 CAD can be express shipped for a flat rate shipping charge o

<h3 dir="ltr" id="isPasted">&#x1F1E8;&#x1F1E6; Canada</h3>Standard ShippingOrders under $65 CAD are subject to a flat rate shipping charge of $13.95 CAD. We offer free standard shipping on orders over $65 CAD.Express ShippingOrders under $275 CAD can be express shipped for a flat rate shipping charge of $40 CAD. We offer free express shipping on orders over $275 CAD.<h3 dir="ltr" id="-usa">&#x1F1FA;&#x1F1F8; USA</h3>Standard ShippingOrders under $50 USD are subject to a flat rate shipping charge of $9.95 USD. We offer free standard shipping on orders over $50 USD.Express ShippingAll US orders can be express shipped for a flat rate shipping charge of $17.95 USD. At this time, we don&#x2019;t have an option for a free upgrade to express shipping on US orders.<h3 dir="ltr" id="isPasted">&#x1F30E; International</h3>All international orders are subject to import duty taxes, VAT and handling fees; which we are not responsible for. By placing an order, you take on the responsibility of paying for any fees incurred. The amount of duties and taxes you may incur depends on your country.&#xA0;Standard ShippingAll international orders with standard shipping are subject to a flat rate shipping charge of $14.95 USD.Express ShippingAll international orders can be express shipped for a flat rate shipping charge of $55 USD.&#xA0;At this time, we don&#x2019;t have an option for a free shipping upgrade on any international orders.

How much does shipping cost?

All Canadian and international orders are shipped from our warehouse in Vancouver, Canada. All US orders are shipped from our warehouse in Los Angeles, USA. The below processing and shipping timelines are only estimates and don’t take into account th

All Canadian and international orders are shipped from our warehouse in Vancouver, Canada. All US orders are shipped from our warehouse in Los Angeles, USA.The below processing and shipping timelines are only&#xA0;estimates&#xA0;and don&#x2019;t take into account the possibility of delays due to high volume from sale periods, holidays, customs clearance, weather, etc. Addresses in remote areas may require additional delivery time and/or charges.&#xA0;We do our best to help your items get to you in time, however, we are not responsible for packages with standard shipping delivered outside the estimated time frame. For guaranteed delivery with signature, please refer to our express shipping options.Any issues fulfilling your order could result in longer processing times than stated below. In these cases, you&#x2019;ll receive an email requesting any further info needed to successfully fulfill your order.<h3 dir="ltr" id="isPasted">&#x1F1E8;&#x1F1E6; Canada</h3>Standard ShippingYour order will be processed within 2-3 business days of being placed. From there, you can expect your order to be delivered within 3-10 business days.Express ShippingYour order will be processed within 1 business day of being placed. From there, you can expect your order to be delivered within 2-3 business days.<h3 dir="ltr" id="isPasted">&#x1F1FA;&#x1F1F8; USA</h3>US orders may be subject to customs fees, which we are not responsible for. By placing an order, you take on the responsibility of paying for any fees incurred.Standard ShippingYour order will be processed within 2-3 business days of being placed. From there, you can expect your order to be delivered within 3-10 business days.Express ShippingYour order will be processed within 1 business day of being placed. From there, you can expect your order to be delivered within 2-3 business days.<h3 dir="ltr" id="isPasted">&#x1F30E; International</h3>Once international orders with standard shipping have left our warehouse, we cannot guarantee real-time tracking updates. For more information on the delivery of your package, we recommend contacting your local post office as we will not have access to any additional information. Please note that we are not responsible for lost or undelivered packages shipped with standard shipping. If you require guaranteed delivery, please choose the express shipping option.All international orders are subject to import duty taxes, VAT and handling fees; which we are not responsible for. By placing an order, you take on the responsibility of paying for any fees incurred. The amount of duties and taxes you may incur depends on your country.&#xA0;Standard ShippingYour order will be processed within 2-3 business days of being placed. From there, you can expect your order to be delivered within 14-45 business days.Express ShippingYour order will be processed within 1 business day of being placed. From there, you can expect your order to be delivered within 4-5 business days.Please note we only offer express shipping for international orders at this time

When will I receive my order?

Once your order has shipped, you’ll receive a shipping confirmation email with a link to track your package. If there aren’t any updates on your tracking right away, not to worry! Please allow a few days for the shipping carrier to make the initial s

Once your order has shipped, you&#x2019;ll receive a shipping confirmation email with a link to track your package. If there aren&#x2019;t any updates on your tracking right away, not to worry! Please allow a few days for the shipping carrier to make the initial scan on your package and for the tracking to update.It can take a couple of extra days for tracking to update even if the package has changed locations. Depending on the carrier&apos;s route to you, there may also be longer legs of the trip between new scans on your package&apos;s tracking.

How do I track my order?

As a Canadian company, Canadian orders are not subject to any additional customs, duties, or taxes beyond what is displayed at checkout. To better serve our US customers and better protect your orders from the new tariffs and customs changes that wen

<h3 dir="ltr" id="isPasted">&#x1F1E8;&#x1F1E6; Canada</h3>As a Canadian company, Canadian orders are not subject to any additional customs, duties, or taxes beyond what is displayed at checkout.<h3 dir="ltr" id="isPasted">&#xA0;&#x1F1FA;&#x1F1F8; USA&#xA0;</h3>To better serve our US customers and better protect your orders from the new tariffs and customs changes that went into effect on May 2, 2025, we now have a US-based warehouse. This change means quicker deliveries and that your orders are not subject to any additional customs, duties, or taxes beyond what is displayed at checkout.<h3 dir="ltr" id="isPasted">&#x1F30E; International</h3>All international orders are subject to import duty taxes, VAT and handling fees; which we are not responsible for. By placing an order, you take on the responsibility of paying for any fees incurred. The amount of duties and taxes you may incur depends on your country.&#xA0;

Will I be charged customs or duties?

We don’t offer local pickup for online orders. To shop with us in-person, check out our Vancouver showroom availability!. Live outside Vancouver? You can find out if we’re carried in a store near you here.

We don&#x2019;t offer local pickup for online orders.To shop with us in-person, check out our <a href="https://www.oliveandpiper.com/pages/vancouver-in-person-shopping" style="text-decoration:none;">Vancouver showroom availability</a>!Live outside Vancouver? You can find out if we&#x2019;re carried in a store near you <a href="https://www.oliveandpiper.com/pages/stockists">here</a>.

Do you offer local pickup?

We'd love to chat more!

Note live chat is only available during our team's office hours. If we're offline, you can leave us a message and we'll follow up via email within 1-2 business days!

Need more help? 

Get in touch with our Customer Experience Team by filing out this form ✨  We'll get back to you as soon as we can within 1-2 business days. Note our office is closed on weekends and holidays.

Olive & Piper

Shipping & Tracking

Orders, Shipping & Tracking

Holiday Shipping & Returns

Can I edit or cancel my order?

What currency are your prices in?

Which payment methods do you accept?

Do you offer gift packaging?

My order arrived damaged. What should I do?

My order is missing. What should I do?

Order Support

How do I start a return or exchange?

Returns & Exchanges

What is The O&P Club?

How do I join?

Is it free to join?

Can I join if I live outside of Canada and the US?

How is my O&P Club status determined?

Where can I see all the perks?

When do the perks of a new tier begin?

Can I share any of my perks with someone else?

About the Club

How do I earn points?

Can I earn points on past actions?

Do my points expire?

What items can points be earned on?

Do all my purchases qualify to earn points?

Do my purchases at the O&P showroom, in-person events, and popups qualify to earn points?

Do past purchases prior to joining or logging into The O&P Club qualify for points?

How quickly will newly earned points appear in my account?

What happens to my points when I make a return?

What happens to my points if part of my order or my entire order is cancelled?

Points

What are Rewards?

How can I redeem a Reward?

How quickly will I receive my Reward after redeeming points for it?

Will I earn points on purchases made with a Reward redemption?

Do my Rewards expire?

What happens if I return an order I used a Reward on?

What happens to my redeemed Reward if part of my order or my entire order is cancelled?

Are there limits to the number of Rewards I can redeem on one order?

What purchases can Rewards be redeemed on?

Can Rewards be redeemed on purchases made at the O&P showroom, in-person events, and popups?

Rewards

How can I redeem my O&P Club birthday gift?

If my birthday has already passed this year and I just signed up for The O&P Club, can I still redeem my birthday gift for this year?

I signed up for The O&P Club right before my birthday. Will I still receive my birthday gift for this year?

Can I redeem a Reward and my birthday gift in one order?

Birthday Gifts

How does the referral perk work?

Referrals

What if I checked out with a different email address than the one associated with my O&P Club account?

Who can I reach out to if I have questions about my O&P Club account?

Account Support

How do I delete my O&P Club account?

How will my personal information be used?

Privacy & Security

The O&P Club

When will the item I want be restocked?

Do you offer personal styling services?

How should I care for my O&P pieces?

What is your jewelry made of?

Is your jewelry hypoallergenic?

Why are the pearls on my pieces unevenly shaped or coloured?

I want to know the dimensions or weight of a piece. Where can I find this info?

Where are your pieces manufactured?

I have a quality concern with my jewelry. What should I do?

What are Convertible Earrings?

Can I return or exchange my Convertible Earrings?

How long will it take for my Convertible Earrings to arrive?

How do I build my custom designed earring?

How do I order more than one pair fo the same custom earring?

Is there a limit to how many charms I can add?

I'm trying to add my design to cart, but it says "one of your items is out of stock"